Support

Customer Support

From initial enquiry and throughout the products lifetime Kawasaki prides itself in providing best in class support.
Kawasaki System Integrator Partners co𝕴ver all industry sectors ensuring the most efficient system is supplied from day one – preventive service schedules ensure that maximum uptime is achieved and training from basic level to in-depth programming and integration helps customers to maximise production capacity at all times.

Customer Service

Service and Backup from planning to realisation and in operation of robot systems. Kawasaki Robotics is a competent partneജ🎉r for all questions of robot automation.

Our Services are starting with the choice of the ri💧ght robot, cycle time- and reachability analysis up to special trainings. In addition, we can introduce one of our Part෴ners for a complete realisation of your automation project.

Services for UK / Ireland is done by our office in Warrington UK. For other European countries, Service is done by our local Distributors. Ka💝wa🅰saki Robotics is providing its customers with the following Services:

  • Planing assistance – Simulation
  • Programing assistance ・Installation & implementation assistance on-site
  • Maintenance & preventive maintenance
  • Diagnosis or Debugging (on-site or remote)
  • Quick repair
  • 24 hours/365 days phone hotline for urgent technical issues
  • Complete spare part stock in Germany/Neuss and UK/Warrington (reduction of stand still time)

Spare Parts

With over 2000 units operating within the UK and many of these within the Auto Industry at companies including Toyota, Jaguar and Land-Rover we retain a lar🥃ge stock of spare parts at our facility in Warrington.

To enhance this, our stock is also linked into our main European headquarters in Germany to enable us to interrogate the🍬 stock holding in case we require additional resource.

All parts can be sent overnight by our couriers or made available foඣr collection by cu🌄stomer transport.

Purchasing direct from Kawasaki Robotics gives you, our valid customer greater control on price and delivery, not gua൩ranteed when purchasing through a third party.

Spare Parts Direct From Kawasaki